Property Krowd – Misleading customer letters
We have received reports that some customers have received letters from a company called Property Krowd, containing details about yourRead More
Category: News
Putting customers at the heart of everything we do
For National Customer Service Week, we’re shining a spotlight on what customer service means at Onward, how we’re working withRead More
Just landed! Your Autumn edition of The Onward Newsletter
In this issue: an update on our damp, mould and condensation service, and tips to keep your home safe andRead More
Community garden blossoms after refurbishment boost
Greater Manchester & Cheshire
With the help of its supply chain leading North West housing association, Onward Homes, has transformed Eden Gardens, a communityRead More
You said, we did: An update on the Tenant Satisfaction Survey
Every year, we carry out a survey with a sample of our rental and home ownership customers based on TenantRead More
Our Annual Report 2024/25: Making The Onward Difference
In your Customer Annual Report, we share examples of the work that we have done to improve your homes, neighbourhoodsRead More