Internal cleaning

Most communal areas are cleaned every two weeks, with some buildings and sheltered schemes cleaned more frequently.

For internal cleaning in shared areas, we use environmentally friendly zero-waste cleaning products and during our visits will:

  • Sweep and mop or vacuum floors and stairs
  • Wipe skirtings, banisters and handrails, communal doors, interior windows and windowsills and other surfaces
  • Clean lifts and entrance panels
  • Remove junk mail
Photograph showing two people cleaning a stairwell and hallway in a building. One person is wiping a handrail with a blue cloth while the other is vacuuming the carpeted floor, both wearing black uniforms and gloves.

External cleaning

Buildings with communal areas are externally cleaned each visit. This includes wiping down communal doors, frames and entrance panels, and external steps within 1.5m of the entrance door.

Window cleaning is carried out once every two months on most sites, with some sites cleaned at a different frequency. We clean all windows at height using a pole reach system that follows a four-step method to ensure they are cleaned effectively.

For some buildings with more complex window placements, we employ specialist contractors for window cleaning services.

Environmental services

Onward Environmental is responsible for maintaining and managing spaces across your neighbourhood. As well as cleaning, this includes waste management, grounds and tree maintenance in shared areas, shared gardens and some open spaces.