• The information on this page is for leaseholders and shared owners. If you’re a tenant, please click on the button here for helpful documents and information related to your home and tenancy.
For tenants

My lease

Find out more about what a lease is, what your responsibilities are and what you can expect from us.

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Fees and charges

A summary of the fees and charges you may need to pay as a leaseholder or shared owner.

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Section 20 consultations

A summary of how we will consult with you about the work or services you pay for.

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Section 22 requests

Your right to inspect the accounts, receipts and other year-end account documents.

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Shared ownership

Helpful information for shared owners, from staircasing to selling your home.

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Your contact information

Let us know if your details have changed.

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Accessibility and translation tools

How to use the tools available on our website.

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Policies

Take a look at our policies for leaseholders and shared owners.

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Customer reports

The work we’ve done to improve homes, neighbourhoods and services.

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We're here to help

Need to speak to us? We’re just an email or phone call away.

The information and advice on this website are a guide only. If there are any differences between this guide and your lease, the lease will always take precedence. It is important that you read your lease carefully, and if there is anything that you do not understand, we recommend that you take independent legal advice.