The Housing Ombudsman has reported an IT security incident
Last updated: 16 October 2026 9am
We are aware of an IT security incident that has impacted the Housing Ombudsman’s case management system. This means you will be unable to use its online services to submit a new complaint, view an existing complaint, or use its web chat or webform.
The Ombudsman has confirmed that the incident has been contained and it is looking into what happened. This includes checking whether any personal information has been affected.
We understand you may have shared personal information with the Ombudsman when making a complaint or during an investigation. Please be cautious if you receive any unexpected calls, emails or messages, and only share personal information if you are sure who you are speaking to.
Please be assured that this incident has not impacted our systems and you can continue to contact us in the usual ways.
If you need to raise a new complaint with the Ombudsman, please email info@housing-ombudsman.org.uk or call 0300 111 3000. If you have any questions or concerns about the incident, you can email the Ombudsman’s Data Protection Officer at dpo@housing-ombudsman.org.uk.
We will continue to update this page with the latest information. Updates can also be found on the Housing Ombudsman’s website.