Welcome packs
When new customers move into one of our homes, we share a welcome pack to help them settle in. This pack includes key information about our homes and tenancies, your rights and responsibilities as a customer, as well as the services and support we offer.
To access the latest version of the welcome pack, please click on the buttons below.
WELCOME PACK FOR HOUSES & BUNGALOWS
WELCOME PACK FOR Apartments & SCHEMES (Stay Put Evacuation Strategy)
WELCOME PACK FOR APARTMENTS & SCHEMES (FULL EVACUATION STRATEGY)
If you’d like to request this in another format, please do get in touch.
We also have a range of policies available on our website that provide information about how we manage your tenancy. If you need help understanding these policies or want to request a printed copy, please get in touch.