I pay by direct debit. What do I need to do?
If you pay by direct debit you don’t need to do anything; we changed the payments for you to accountRead More
FAQ Group: 53 week
What happens if I pay monthly?
If you pay your rent by standing order or other means, you will need to adjust this yourself by gettingRead More
What does the 53-week year mean for Universal Credit payments?
When calculating Universal Credit, the Department for Work and Pensions (DWP) base your housing costs on a 52-week year. ThisRead More
How much do I need to pay?
To find out how much you’ll need to pay, please check the letter we sent to you in February thisRead More
How can I make a payment?
Once you know how much you’ll need to pay, you can make a payment: online through the My Onward Portal Read More