What can I do in the portal?

Whether you’re a tenant, leaseholder or shared owner, the My Onward Portal is the go to place for managing your home online.

It’s quick and easy to sign up, you’ll just need your tenancy reference number and the email address you used when registering for your home. You can find your tenancy reference number on the rent letters we send to you each February or by contacting us.

Get in touch

  • Report repairs and antisocial behaviour

  • View your account, make a payment and set up a direct debit

  • Change your contact details

  • Chat to us about any queries you may have

An older man sitting in a leather armchair at home, using a digital tablet.

Visit the My Onward Portal

To visit the portal or sign up, please click on the button below.

For tenants For leaseholders and shared owners

If you need help with an emergency repair, such as a flood or leak that can’t be controlled, our emergency phone line is available 24 hours a day, 7 days a week. We’re here to help if you need us, so please call us on 0300 555 0600 as soon as you can. For anything else, we’ll be available to help between 8am – 6pm Monday to Friday and 10am – 6pm on Wednesdays.

Helpful links

Here, you’ll find quick links to helpful information on other ways to contact us and our range of services for customers.