1st Call in Accrington

1st Call in Accrington

1st Call in the Arndale in Accrington is open for telephone and face-to-face appointments.

Our team can provide tailored 1-2-1 support to residents living in Lancashire, giving you an opportunity to engage in a range of activities that will help improve overall health and wellbeing and provide support with issues such as employment support, financial advice, housing needs, accessing training and volunteering roles, and advice on other external organisations that can offer support and guidance.

At 1st Call we take a holistic approach when supporting customers. We are very flexible and work on a drop-in basis, although we are happy to book appointments for more complex support needs.

Opening times:

  • 10.00 – 15.00 on Monday, Tuesday and Thursday (Closed between 12.30 – 13.00 for lunch)
  • 10.00 – 14.00 on Wednesday

Please note that we are closed on Fridays, we work remotely and are available for telephone, email, and online support.

We provide a range of services including:

Employment support (Including support through the projects More Positive Together and MPT STEPS)

  • Advice, guidance & information
  • Job search
  • Online job applications
  • Creating or updating a CV
  • Signposting to volunteering opportunities
  • Signposting to training
  • 1-2-1 employment mentoring
  • Interview coaching

Financial support & applications:

  • Universal Credit
  • ESA/JSA new style claims
  • Housing Benefit
  • Council Tax
  • Carers Allowance
  • State Pension, Pension Credit advice
  • Blue badge/Now card
  • Benefit calculations
  • Back to work calculations


  • New and existing Be-with-Us applications
  • Social housing information/signposting
  • Hyndburn Borough Council online homeless portal
  • General housing advice

Drop in to visit us at Unit 20, the Arndale Centre, Cornhill, Accrington, BB5 1EX, contact us by calling 01254 238533 or via email: 1stcall-MPT-referral@onward.co.uk 

More positive together – Hyndburn

More positive together – Preston

More positive together ESF