1st Call

1st Call

First Call logo

1st Call in the Arndale in Accrington is open for telephone and face-to-face appointments

We’re open Monday, Tuesday, Wednesday and Thursday from 10am until 12.30pm and 1pm until 3.15pm

On Fridays, we work remotely and are available for telephone, email, and online support.

Appointments must be made by calling 01254 238533 or email: 1stcall@onward.co.uk. 

At 1st Call we take a holistic approach when supporting customers. We are very flexible and work on a drop-in basis, although we are happy to book appointments for more complex support needs.

We provide a range of services including:

  • Free internet access and support getting online
  • Employment support
  • Help with benefit claims
  • Financial and budgeting advice
  • Housing support
  • Help with homelessness
  • Volunteering opportunities

Find out more about our services here.

Customers can also get involved in the successful More Positive Together project which will help over 2,000 Lancashire residents to improve their employment prospects.

Visit us at Unit 20, the Arndale Centre, Cornhill, Accrington, BB5 1EX or call us on 01254 238533.

More positive together – Hyndburn

More positive together – Preston

More positive together ESF