1st Call in Accrington
1st Call in the Arndale in Accrington is open for telephone and face-to-face appointments.
Our team can provide tailored 1-2-1 support to residents living in Lancashire, giving you an opportunity to engage in a range of activities that will help improve overall health and wellbeing and provide support with issues such as employment support, help budgeting, housing needs, accessing training & volunteering roles, and advice on other external organisations that can offer support and guidance.
At 1st Call we take a holistic approach when supporting customers. We are very flexible and work on a drop-in basis, although we are happy to book appointments for more complex support needs.
Opening times:
- 10.00 – 15.00 on Monday, Tuesday and Thursday (Closed between 12.30 – 13.00 for lunch)
- 10.00 – 14.00 on Wednesday
Please note that we are closed on Fridays, we work remotely and are available for telephone, email, and online support.
We provide a range of services including:
Employment support (Including support through the projects More Positive Together and MPT STEPS)
- Advice, guidance & information
- Job search
- Online job applications
- Creating or updating a CV
- Signposting to volunteering opportunities
- Signposting to training
- 1-2-1 employment mentoring
- Interview coaching
Financial support & applications:
- Universal Credit
- ESA/JSA new style claims
- Housing Benefit
- Council Tax
- Carers Allowance
- State Pension, Pension Credit advice
- Blue badge/Now card
- Benefit calculations
- Back to work calculations
Housing:
- New and existing Be-with-Us applications
- Social housing information/signposting
- Hyndburn Borough Council online homeless portal
- General housing advice
Drop in to visit us at Unit 20, the Arndale Centre, Cornhill, Accrington, BB5 1EX, contact us by calling 0300 555 0133 or via email: 1stcall-MPT-referral@onward.co.uk
More positive together – Hyndburn
More positive together – Preston
