1st Call in Accrington

1st Call in Accrington

1st Call in the Arndale in Accrington is open for telephone and face-to-face appointments.

Our team can provide tailored 1-2-1 support to residents living in Lancashire, giving you an opportunity to engage in a range of activities that will help improve overall health and wellbeing and provide support with issues such as employment support, help budgeting, housing needs, accessing training & volunteering roles, and advice on other external organisations that can offer support and guidance.

At 1st Call we take a holistic approach when supporting customers. We are very flexible and work on a drop-in basis, although we are happy to book appointments for more complex support needs.

Opening times:

  • 10.00 – 15.00 on Monday, Tuesday and Thursday (Closed between 12.30 – 13.00 for lunch)
  • 10.00 – 14.00 on Wednesday

Please note that we are closed on Fridays, we work remotely and are available for telephone, email, and online support.

We provide a range of services including:

Employment support (Including support through the projects More Positive Together and MPT STEPS)

  • Advice, guidance & information
  • Job search
  • Online job applications
  • Creating or updating a CV
  • Signposting to volunteering opportunities
  • Signposting to training
  • 1-2-1 employment mentoring
  • Interview coaching

Financial support & applications:

  • Universal Credit
  • ESA/JSA new style claims
  • Housing Benefit
  • Council Tax
  • Carers Allowance
  • State Pension, Pension Credit advice
  • Blue badge/Now card
  • Benefit calculations
  • Back to work calculations


  • New and existing Be-with-Us applications
  • Social housing information/signposting
  • Hyndburn Borough Council online homeless portal
  • General housing advice

Drop in to visit us at Unit 20, the Arndale Centre, Cornhill, Accrington, BB5 1EX, contact us by calling 0300 555 0133 or via email: 1stcall-MPT-referral@onward.co.uk 

More positive together – Hyndburn

More positive together – Preston

More positive together ESF