Reforming Social Housing

The recent Social Housing White Paper has set out reforms that will aim to transform the experiences of tenants, with a major change in the way that social landlords are regulated and held to account for the homes and services they deliver.

A range of measures are being put in place that have been designed to drive up standards and improve the complaints process.

These measures include:

  • Publicising on social media where landlords have breached the Regulator’s consumer standards or where the Housing Ombudsman has made its most serious finding – severe maladministration – against them.
  • Publishing draft clauses to legislation that will reform the regulation of social housing through tougher consumer powers, greater enforcement tools to tackle failing landlords and new responsibilities on social landlords.
  • A new factsheet explaining the role of the Regulator of Social Housing and Housing Ombudsman Service.
  • A single page, setting out the progress on implementing the measures in the Social Housing White Paper.
  • The launch of a Resident Panel, inviting 250 tenants to have their say on how to improve the quality of social housing.

The Resident Panel will be supported by a national survey. Around 5,000 residents will be asked to share their views about their landlord’s services during March and April 2022. The survey will be used to monitor the impact these reforms will have on social housing residents.

Any social housing resident can submit an application to join the Panel, which will close on Friday 29 April.  More information on the Panel can be found here.