Get ready for Winter
Here are some easy tips to keep your home safe and warm as the weather gets colder.
- Make sure your heating works before it gets cold. If there’s a problem, tell us as soon as possible.
- Try to keep your heating at a steady temperature. Our Money Advice Team can help if you’re worried about costs; their support is free and confidential so please get in touch.
- Check your pipes and wrap them up if the temperature drops to stop them from freezing.
- Find out where your water stop tap is. You’ll need to know if you have an emergency.
- Look around for any signs of damp or mould and let us know if you spot something right away.
Support during weather warnings
During weather warnings, we receive a higher volume of calls than normal which can result in long wait times. If this happens, we’ll answer your call as quickly as possible and thank you in advance for your patience.
If you need help with an emergency repair, such as a flood or leak that can’t be controlled, our emergency phone line is available 24 hours a day, 7 days a week. We’re to help if you need us, so please call us as soon as you can on 0300 555 0600.
If you are worried about your health or that of somebody you know during a weather event, please ring NHS 111 or 999 in an emergency. More advice on staying safe can be found on the Met Office’s website.
Get help with energy bills
If you are worried about paying energy bills or topping up your prepayment meter, you may be eligible for a number of benefits, grants and help offered by the Government and energy suppliers.
Our Money Advice Team offer free, confidential advice about managing household budgets. They can also signpost other support you might be entitled to and provide access to emergency funds. You can get in touch with the team by emailing moneyadviceteam@onward.co.uk or calling 0300 555 0600.
We’re here to help
If you need to contact us for help with your finances, or to report a repair or damp and mould in your home, you can do so by:
- visiting the My Onward Portal (my.onward.co.uk)
- emailing customerservices@onward.co.uk
- calling 0300 555 0600 or messaging 07793 795 882 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays