What to do if your boiler stops working
Please check that your heating works before the cold weather arrives. If your boiler stops working when the temperature drops, the pipe outside (called a condensate pipe) might be frozen. Please try these steps before calling us, but only if it is safe to do so.
- Look for the white plastic pipe outside that is connected to your boiler. It should go to an outside drain.
- Pour warm (not boiling) water over this pipe.
- Press the reset button on your boiler.
If the pipe is no longer frozen, your boiler should now work. If not, please get in touch.