What happens on the day?

Anyone carrying out a repair to your home will have Onward branded ID badges which should be shown to you before going into your home. Before starting a job, they will:

  • Tell you what they are going to do
  • Tell you roughly how long it will take
  • Let you know about any disruption there will be

 Before leaving your home, the repairs operative will confirm that the repair has been completed. If the work cannot be carried out or completed, they will explain to you the reason why and will book another appointment to do the work.