What happens if I need extra support?

If you have requirements that mean you need extra support whilst we’re in your home, please let us know when you report your repair. We can offer:

  • Joint visits with the repairs contractors and Onward colleagues can be organised, if you would like us to be there.
  • Our repairs teams will work with agreed care providers, advocates or Onward staff where additional support is needed.

Let us know if you need someone else to be home in order for us to get in to carry out the repair.