I don’t want to use the app to report repairs. Can I still get in touch in the usual way?

There are different ways that you can report repairs to us. As well as being able to do this by the app, you can still report repairs through the My Onward Portal. Here you can tell us about the repair in just a few clicks. Or, you can give us a call on 0300 555 0600 from 8am to 7pm on Monday to Friday, and between 10am to 7pm on Wednesdays.