How do I make a complaint?
If you feel our services haven’t been up to standard and you wish to make a complaint, please click on the button below to learn more about our complaints process.
compliments, complaints and feedback
You can also visit our Complaints Resolutions Policy by clicking on the button below to learn more. An easy-read version is also available.
EASY-READ COMPLAINTS RESOLUTION POLICY
The Housing Ombudsman is an independent organisation that investigates complaints. You can get in touch with them at any stage for help by:
- visiting housing-ombudsman.org.uk
- calling their freephone number 0300 111 3000
- writing to The Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
The Energy Ombudsman is approved by Ofgem as an independent dispute resolution service which aims to impartially and independently resolve disputes between energy suppliers and their customers. You can get in touch with the Energy Ombudsman by:
- visiting energyombudsman.org
- emailing enquiry@energyombudsman.org
- calling 0330 440 1624
- writing to The Energy Ombudsman, PO Box 966, Warrington WA4 9DF