Damp and Condensation.
Everyone is shocked and saddened by the tragic death of Awaab Ishak, which has featured in the news recently. We want to assure you that we will respond positively to any issues you have with damp, mould, and condensation.
If you are experiencing any problems with damp, mould or condensation, please contact our customer services team. We will work with you to agree the best course of action to sort it out. This means we will either arrange for one of our contractors to carry out work to your home or arrange a further inspection to help us work out what we need to do to tackle the issue.
We will keep in touch with you until you tell us that you are satisfied and that the problem has been fixed. But if you remain dissatisfied we will use our complaints process to try to find a way to resolve the issue to your satisfaction.
If you have previously reported problems with damp, mould and condensation, but we haven’t resolved the issue to your satisfaction, please contact our customer services team and ask for your case to be reviewed. We will treat your enquiry as an official complaint and do our best to resolve the problem.