An update on your repairs service
Due to the cold weather, we are experiencing higher demand and prioritising emergency repairs. If your repair is an emergency, please report this to us straight away. An emergency repair includes things like a complete loss of power, no heating or hot water, gas leaks or faulty boilers, or a flood or leak that can’t be controlled. You can report an emergency repair by calling 0300 555 0600 at any time around the clock, seven days a week.
If you have recently reported a non-emergency repair, please be assured that we have received your request and will be in touch as soon as possible to book an appointment. If you already have an appointment booked, you do not need to do anything.
Remember, the My Onward portal is the most convenient way to report non-emergency repairs. Once you have registered on the portal, you can let us know if something needs fixing in just a few clicks and keep track of our progress with the repair work. If you need to reschedule any repairs appointments, please let us know as soon as possible by calling 0300 555 0600 or by using the My Onward portal.
We will be in touch as soon as possible and would like to thank you for your understanding at this time. For tips on managing your home this winter please click here.