Due to the present Microsoft outage we are receiving a higher volume of calls than normal which is resulting in long wait times.
If you need help with an emergency repair, such as a flood or leak that can’t be controlled, please continue to call us on 0300 555 0600 and we’ll answer as quickly as possible. For anything else, please get in touch using one of the methods below.
- Use the live chat on our website (available between 11am and 3pm Monday to Friday)
- Visit the My Onward Portal where you can pay your rent, report a non-emergency repair or antisocial behaviour (available 24 hours a day, 7 days a week)
- Send us a message on WhatsApp to 07418 344 603 (available between 9am – 5pm Monday to Friday and 10am – 5pm on Wednesdays)
Please note that our colleagues are unable to take payments, set up or amend direct debits by phone during this outage. If you need to make a rent or service charge payment, please use:
- our automated telephone payment service by calling 0300 555 0600 and pressing 1
- the My Onward Portal
- your payment card at a local Post Office, or any retail outlet that accepts AllPay and keep your receipt as proof of payment.
We apologise and thank you in advance for your patience.