How to report pests

If you’re experiencing issues with pests, please get in touch and tell us as much as you can about the problem. It’s important to report pests as soon as you can, so we can fix the issue as quickly as possible.

Investigating and treatment can take time, but we will keep in contact with you and work with you until the issue has been resolved.

Report pests

We treat communal areas and individual homes for common pests like the ones listed here, and will also treat the surrounding properties if we need to.

  • Rats
  • Mice
  • Pigeons
  • Cockroaches
  • Bed bugs
  • Pharaoh ants

The easiest way to report pests is through the My Onward Portal. Here you can tell us about the issue in just a few clicks.

You can also report pests by:

If you can, it also helps if you can take a photo of the pests, and that these are well lit and taken from different angles.

You’ll be contacted by our pest control contractor, who will arrange an appointment to visit your home and carry out work to treat the affected area, blocking holes and access points as required. They will also let us know if we need to carry out any further necessary repairs to the area.

Please contact us as soon as possible if you cannot keep an appointment so we can rearrange this.

You should follow any advice or instructions from the contractor and keep floors, surfaces and outside areas clear of food and waste.

Let us know as soon as you can if the issue of pests reoccurs after the treatment.

Related topics

If something else needs to be fixed where you live, it may fall under one of the following categories.