Make a complaint - Onward Homes

If you wish to make a complaint, please fill in the following form and a member of our Resolutions Team will be in touch.

To help us investigate your complaint as quickly as possible, please provide as much information as you can. This includes:

Your full name, full address including postcode, and date of birth or contact number
What happened and when
If you’ve already spoken to an Onward colleague, who this was
What impact this has had on you and/or your household
What you would like us to do to put things right
Any relevant dates, reference numbers, photographs or other evidence you would like us to look at

Don’t worry if you haven’t got all this information, you can still make a complaint and we’ll get in touch if we need any further information.

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Full name*

First name Last name

Date of birth

Email address*

Phone number*

Address*

Address line 1 Address line 2 City Region Post code

Your complaint*

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