How do I access additional support?
If you have any questions or need additional support with a complaint, please get in touch by:
- visiting the My Onward Portal
- emailing customerservices@onward.co.uk
- calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am – 6pm Monday to Friday, and 10am – 6pm on Wednesdays
You can also contact the Housing Ombudsman at any stage for free, independent advice by visiting their website (housing-ombudsman.org.uk), calling 0300 111 3000, or writing to The Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET.