Festive opening hours
If you need to contact us during the festive period, please note our opening hours below.
- Monday 22nd December, 8am to 6pm
- Tuesday 23rd December, 8am to 6pm
- Wednesday 24th December, 10am to 4pm
- Thursday 25th December (Christmas Day), closed*
- Friday 26th December (Boxing Day), closed*
- Saturday 27th December, closed*
- Sunday 28th December, closed*
- Monday 29th December, 8am to 6pm
- Tuesday 30th December, 8am to 6pm
- Wednesday 31st December (New Years Eve), 10am to 4pm
- Thursday 1st January (New Years Day), closed*
- Friday 2nd January, 8am to 6pm
- Saturday 3rd January, closed*
- Sunday 4th January, closed*
You can get in touch with us during these times by visiting the My Onward Portal, emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp
*Our emergency phone line is available 24 hours a day, 7 days a week. If you need to report an emergency repair, such as a flood or leak that can’t be controlled, please call us as soon as you can on 0300 555 0600.