Do I have to change my Direct Debit mandate or Standing Order?
Your Direct Debit will be adjusted automatically by our Customer Accounts Team – you don’t have to do anything. We may increase your Direct Debit by an additional amount on top of your usual payments if you are not paying fully in advance. We will increase your Direct Debit additionally by £4.80 per week where you are in arrears or not paying sufficiently in advance without a pre-existing agreement in place.
However, if you make rent payments by Standing Order you will need to contact your bank to amend the amount before 1st April 2026.