An update on our mobile number and contacting us via email
If you usually contact us using WhatsApp, please note our number changed to 07418 344 603 on Thursday 27th November.
Planned maintenance to our email address, customerservices@onward.co.uk, took place between 5pm on Friday 28th November and 8am on Tuesday 2nd December. This means that any emails sent to us during this time were not received and will not be responded to, so please be sure to resend your email or give us a call on 0300 555 0600 if you need to speak to us in an emergency. We apologise for any inconvenience this may have caused and thank you for your patience.
More information on the ways you can contact us can be found on the contact us page of our website or by giving us a call.