Listening
Making it easy for everyone to be heard.
Listening well means knowing who you are, what matters to you, and how you want to talk to us. It also means being easy to reach and most importantly, making sure everyone feels welcome to speak up.
You told us you want:
- Quick, simple ways to get in touch, such as online, over the phone, in person, or seeing us out in your neighbourhoods more frequently
- To feel understood as an individual, including your situation, who you are and what matters most to you
- A wider mix of voices to be heard, not just the same groups every time
- To feel respected, valued and included in every interaction with us
What we’ll do:
- Make it easy to share feedback in whatever way suits you
- Use modern digital tools so sharing your feedback is quick and straightforward
- Build a much clearer picture of who you are, what you need and how you feel
- Actively contact the people we don’t hear from enough, so more voices shape what we do