Learning
Joining everything up so we truly understand what you’re telling us.
Listening only counts if we do something with what you tell us. In the past, your feedback wasn’t always joined up and sat with different teams. We want to change that, so what you tell us is properly heard, recorded and used to make a difference.
You told us you want:
- Your feedback to be taken seriously, and not feel like it goes nowhere
- Us to join things up, so insight isn’t scattered and hard to find
- To help us make sense of what the feedback is telling us and what to focus on
- Surveys that are shorter, simpler and actually worth filling in
What we’ll do:
- Bring all feedback together in one shared place, so nothing gets missed or forgotten
- Help teams understand what matters most to you and take action
- Look beyond facts and figures to understand how you are actually feeling
- Involve you in reviewing what the feedback tells us, and work together to decide what to do next