Coronavirus update – 17 March

In the light of the emergency restrictions imposed by the Government last night, we have made the decision to prioritise emergency and urgent repairs for a short period. Taking this precaution will allow us time to establish what level of repairs and other services we can offer to comply with the restrictions. We will keep you regularly updated.

In line with Government guidance on social distancing that non-essential contact should be avoided where possible, we have also decided to close all Onward Homes offices to visitors from tomorrow 18 March.

The contact centre remains open. If your matter is urgent, please call 0300 555 0600 and a member of our customer service team will be happy to help.

Read out latest customer FAQs here