Emergency advice & support
Looking for extra support?
As the cost-of-living rises, we expect that some of our customers will need extra support to help manage their money at this time. If you have unexpected bills or expenses, or you need immediate advice or support, we are here to help.
Onward’s dedicated Financial Inclusion Team can provide you with advice and help you to access emergency support. Please contact our Financial Inclusion Team for free and confidential advice on 0300 555 0600 or email FinancialInclusionTeam@onward.co.uk.
Onward Financial Inclusion Emergency Fund
In extreme cases of financial difficulty, we can provide help with essential items. This scheme is discretionary, so please speak to one of our Financial Inclusion Specialists for further information.
We can also provide support in accessing local grants, schemes or charities who offer free or affordable household items, including furniture packages. Please contact our Financial Inclusion Team on 0300 555 0600 or email FinancialInclusionTeam@onward.co.uk to find out more.
Government help for households
The Government is offering help for households. Take a look at this website to see what cost of living support you could be eligible for including help with household costs, energy bills, childcare costs and income support.
Discretionary Housing Payments
Discretionary Housing Payments (DHPs) can provide financial support to help with rent or housing costs. If you currently claim Housing Benefit or the housing element of Universal Credit and need more financial support with housing costs, you can apply for a DHP.
Local councils have their own application process for DHPs and will consider your circumstances to determine if you are eligible. You can find your local council here.
Council tax support
If you are on a low income, unemployed or in receipt of certain benefits you may be eligible for Council Tax Support. Find out what Council Tax Support is available in your area by contacting your local council.
The Trussell Trust supports a network of food banks that provide emergency food and support. You can find more information here.
There is a growing number of community supermarkets that are popping up around the country to help people save money on their weekly shop and reduce the impact on the environment by selling on excess food. Click here to find out more.
There are other useful resources and charities that can provide support around the cost of living including:
If you are ever concerned or worried about your finances, please get in contact with us.