1st Call is Onward’s flagship support programme; here to help you with employment & training support, financial support & applications and general housing advice. Please find a list of the areas we serve below:


We’ve teamed up with Tameside Council to provide a work and skills coaching service to local people living in Hattersley, Tameside. More than 60 people have been supported into work over the past two years, with many more accessing our free training and skills development opportunities.

To speak to our dedicated Work and Skills Coach, please contact Matthew via email or call 07718569970.


Our flagship 1st Call unit is located in the Arndale in Accrington – here to help you with employment & training support, financial support & applications and general housing advice. They are currently open for telephone and face-to-face appointments.

At 1st Call we take a holistic approach when supporting customers. We are very flexible and work on a drop-in basis, although we are happy to book appointments for more complex support needs.

Opening times:

  • 10.00 – 15.00 on Monday, Tuesday and Thursday (Closed between 12.30 – 13.00 for lunch)
  • 10.00 – 14.00 on Wednesday

Please note that we are closed on Fridays, we work remotely and are available for telephone, email, and online support. Drop in to visit us at Unit 20, the Arndale Centre, Cornhill, Accrington, BB5 1EX, contact us by calling 01254 238533 or via email: 1stcall-MPT-referral@onward.co.uk 

Find out more about 1st Call Accrington here.


1st Call Preston can provide a range of employment support services through the projects More Positive Together and MPT STEPS, including:

  • Advice, guidance & information
  • Job search
  • Online job applications
  • Creating or updating a CV
  • Signposting to volunteering opportunities
  • Signposting to training
  • 1-2-1 employment mentoring
  • Interview coaching

This service is available from 10.00 – 15.00 on Tuesday, Wednesday, Thursday and Friday. To speak to our dedicated MPT mentor, please contact Jen via email or call 07850643691. 

Do you live in another Onward neighbourhood?

Whichever Onward neighbourhood you live in, we have excellent links with local employability and training providers who can support you in a range of ways from CV and interview support to finding the right training course for you. If you’d like more information, please email socialinvestment@onward.co.uk with your query and the neighbourhood you live in and someone will be in touch with you to find you the right local support.