Join our Customer Services team

customer services team member

We’re currently on the lookout for talented and enthusiastic people to join our Customer Services team in Accrington.

If you are interested in joining the team, please register your interest here. You will need to register for an account on our careers page or simply log in if you already have an account with us to register your interest for the role. We will be in touch once a role becomes available.

What does a Customer Service Specialist do?

Our Customer Service Specialists focus on helping and advising our new and existing customers. Working as part of a great team, each Customer Service Specialist will handle inbound telephone calls, e-mails and social media requests from existing customers and people who are looking for a home with us. The team deal with a wide variety of enquiries associated with our customer’s tenancy arrangements from raising and appointing repairs, managing payments to helping customers apply for a new home.

What are we looking for in a Customer Service Specialist?

We’re looking for passionate people with a can do attitude who have experience of working in a customer service, contact centre based environment. Experience of managing multi-channel contacts efficiently using a wide range of ICT packages is desirable.  Being able to manage a varied workload whilst achieving priorities and objectives is vital for the role along with excellent communication and listening skills.

What are the benefits?

All Customer Service Specialist posts are recruited to the recruitment salary (£20,100) and movement to the confirmed salary (£21,700) is based on successful completion of a 6 month probation.  As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

“When I began my Onward journey I wanted to push myself ambitiously and craved job satisfaction.  Being a Customer Service Specialist is a challenging but rewarding role where you can really make a difference and I am proud to be part of such a fantastic team. I am fully supported and encouraged to grow and develop my skills to build a long lasting career at Onward. I am excited for our future.”

Amy Stevens, Customer Service Specialist